Phone Talking Points CD/Binders
The Telephone Talking Points are a tool designed for the specific purpose of helping your volunteer counselors (and staff) have important information right at their fingertips. There are 12 pages of information (see below). Because so much of the information is center-specific, this tool comes in template form on a CD. You have the ability to add and delete information as you see fit, for your center’s specific needs. With easy to follow, step-by-step instructions, customizing the Talking Points is easy! Simply make the corrections and print out the pages. The CD is $20 (plus 10% shipping and handling) and you are free to print out as many Telephone Talking Points as your center needs. We recommend putting the Talking Points in an easel binder so that it can stand up by the telephones and is easily accessible. The binders, with the tab dividers (as seen in the picture) are available for $15 each. The pages already on the template:
- Center Information (Location, directions, hours, etc)
- Medical Clinic/STI Testing procedures (if your center does not do STI Testing, you can insert something else, such as pregnancy testing procedure or you can eliminate this page altogether)
- Talking Points for the Abortion-Minded Caller for those who have done a home test or no test
- Talking Points for the Abortion-Minded Caller for those who have had their pregnancy confirmed by a doctor
- Important Questions for the Abortion-Minded Caller
- Common Questions Clients Ask
- RU-486
- Emergency Contraception (The Morning After Pill)
- Parenting Class Info
- Spanish Help Page (simple phrases for those who do not speak Spanish… we get a lot of Hispanic women and only have 2 Spanish-speaking counselors!)
- Community Resource Phone #’s
Cost of CD: $20 + 10% shipping and handling
Cost of Binders with Tab Dividers: $15 + 10% shipping and handling